At Shades of Humanity, customer satisfaction is important to us.
Return Eligibility
You may request a return if:
- The item is damaged during delivery.
- You received the wrong item.
- The product has a manufacturing defect.
To be eligible:
- Return request must be made within 14 days of delivery.
- Item must be unused.
- Original packaging must be included.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Gift Cards
- Personalized or Custom Products
- Clearance or Final Sale Items
- Used or Damaged Products (unless defective upon arrival)
Damaged or Incorrect Orders
If you receive:
- A damaged item
- A defective item
- An incorrect item
Please contact us within 48 hours of receiving your order with:
- Order Number
- Photos of the product
- Photos of the package
Email: Info@shadesofhumanityllc.com
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds generally take 5–10 business days depending on your payment provider.
Shipping charges are non-refundable unless the error was caused by us.
Exchanges
We replace items only if they are:
- Defective
- Damaged
- Incorrectly shipped
Return Shipping
If the return is due to our error, we will cover the return shipping cost.
If the return is for any other approved reason, the customer is responsible for return shipping charges.
Order Cancellation
Orders may be canceled before they are shipped.
Once an order has been dispatched, it cannot be canceled and must follow the Return Policy.
Contact Us
Shades of Humanity
Website: https://shadesofhumanityllc.com
Email: Info@shadesofhumanityllc.com
Phone: +1 416 371 3408
Address: Port-Louis, Mauritius, Indian Ocean
Global Presence: Mauritius • Canada